Responsible Gaming
The Crown Entertainment Complex is one of the world’s largest and most diverse entertainment destinations. Crown is renowned for excellence in all aspects of its services and facilities, and our commitment to providing gaming services for our customers in a responsible manner, is no exception.
Our entertainment and gaming experiences are enjoyed by the vast majority of our customers. However, we recognise that some of our customers have difficulties with gambling responsibly and this may cause them personal and financial difficulties, and potentially their family, friends and the wider community may also be impacted.
While the decision to gamble lies with the individual and represents a choice based on an individual’s circumstances, we recognise that to make that choice responsibly, our customers need to be informed about our gaming products and information regarding the services and support available to them should they need or seek help with their gambling.
Crown is committed to providing and promoting gaming in a responsible manner. Numerous responsible gaming initiatives have been introduced over time, these include:
* The establishment of a Responsible Gaming Support Centre, open 24 hours, 7 days per week and staffed by Responsible Gaming Liaison Officers, Responsible Gaming Psychologists and a Chaplaincy Service. All services are provided free of charge.
* Responsible gaming information available at many locations throughout the gaming floor and at Casino entry points.
* A Play Safe Program that allows Crown gaming machine customers to set daily individual spend and time limits (or a combination thereof) using their Crown Signature Club Card.
The Crown Responsible Gaming Support Centre provides a number of free and confidential services and is conveniently located on Level B1 directly below the main gaming floor food court.
Click below links for further information:
Responsible Gaming Support Centre Brochure
Responsible Gaming Play Safe Limits Brochure
Responsible Gaming Self Exclusion Brochure
Chaplaincy Support Service Brochure
Crown Responsible Gambling Code of Conduct
In addition to existing responsible gaming programs and information, Crown has introduced the Crown Responsible Gambling Code of Conduct. The Responsible Gambling Code of Conduct is available at the Responsible Gaming Support Centre and various other locations throughout the gaming floor.
Crown employs staff from linguistically diverse backgrounds capable of providing interpretive services and assisting customers. We encourage our customers to ask for this assistance if they need it.
Click below link for further information:
Responsible Gambling Code of Conduct English
Responsible Gambling Code of Conduct Vietnamese
Responsible Gambling Code of Conduct Simplified Chinese
Responsible Gambling Code of Conduct Traditional Chinese
Responsible Gambling Code of Conduct Arabic
Responsible Gambling Code of Conduct Greek
Responsible Gambling Code of Conduct Cambodian
Responsible Gambling Code of Conduct Italian
CONTACTS
* Crown Responsible Gaming Support Centre: 1800 801 098
* Gambler's Help Victoria: 1800 858 858 http://www.problemgambling.vic.gov.au/
* Gambler's Help (Hearing Impaired): 1800 777 706
* Household budgeting website: http://www.understandingmoney.gov.au/
* Gamble Aware: www.problemgambling.vic.gov.au/gamble-aware
